Shipping policy

We aim to process and dispatch orders as quickly as possible.

Order Processing

Orders placed before 2:00pm Monday to Friday will usually be processed for dispatch the same day. Orders placed after 2:00pm, or on weekends and public holidays, will generally be processed on the next available business day.

Once your order has been processed, it will be collected by the relevant courier or postal service.

Please note that processing and delivery times are separate. Delivery timeframes begin once your order has been collected by the courier.

Standard Delivery

Our standard delivery service uses economical postal and courier services.

Delivery typically takes 2–5 business days from collection. Delivery times may vary depending on your postcode, the courier service used and circumstances outside of our control.

Express Delivery

Our express delivery service uses faster postal and courier services where available.

Express orders typically arrive within 1–2 business days from collection. The service used may vary depending on your postcode and the available courier options.

Please note that selecting express delivery does not necessarily mean your order will be dispatched on the same day. Our standard 2:00pm order cut-off still applies.

Delivery Delays

Delivery timeframes are estimates rather than guaranteed delivery dates. While we work with our delivery providers to ensure orders are delivered as quickly as possible, occasionally a particular courier or postal provider may experience delays or slower-than-usual delivery times.

Once an order has been collected by the relevant delivery provider, any delays within their network are outside of our control. If your tracking information indicates that your parcel is delayed, please contact the relevant courier or postal provider directly in the first instance, as they will be best placed to provide information about the location and expected delivery of your parcel.

Delays can occasionally occur due to courier network issues, adverse weather, public holidays, high-volume periods or other circumstances outside our control.

If you believe your order has been lost or there is an issue that cannot be resolved directly with the delivery provider, please contact us and we will assist where possible.

Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched or collected by the relevant delivery service.

Please ensure your delivery address and postcode are entered correctly at checkout. We cannot be responsible for delays or additional costs resulting from incorrect or incomplete delivery information.